12/30/2023 0 Comments Universal type client font unavailableSome solution providers have updated versions of their offerings that support Universal Print. Please contact the solution provider regarding their solution's support for Universal Print.Please do the following before contacting Microsoft support: Check with the ISV for the Connector for additional support.Verify that the printer is not listed as Registered in Universal Print or Azure AD Devices.See steps below.įor Printers using a Third Party Connector Verify that the connector PC can access Azure Active Directory.Verify that the Connector PC can access the Internet and is not blocked by firewall or proxy settings.Verify that user account is assigned a Universal Print license and one of the administrator roles - Global Administrator, Print Administrator, or Print Technician.Go through the connector troubleshooting checklist.Check the print connector event log for Printer Registration Failure events (event ID 8) for the reason why the printer registration failed.Verify that you are not trying to register a printer queue for a physical print device that has already been registered.If you are still unable to register a printer that supports Universal Print natively, contact the printer IHV for assistance.įor Printers using Microsoft's Universal Print Connector.Check to see if the printer has been previously registered, and is still seen as Registered in the Universal Print portal or under Azure AD Devices.Verify that the printer can access the Internet and is not blocked by firewall or proxy settings.Subsequent printers will be able to be registered using the Print Administrator or Print Technician roles. Installing the app will require the Global Administrator role. Most IHVs have an app that is installed into Azure that assists the printers with registering as AAD-joined devices. Verify that you are using an account that has Global Administrator rights if this is the first printer being registered.The event will have the text "Skipping printer" along with the printer name and reason it was skipped.Īdmin is unable to register a printer For Universal Print Native printers: Verify that the physical print device is installed locally on the connector PC and is not a printer shared from another PC including a print server.Ĭheck the print connector event log for events indicating why a specific printer was skipped and not made available to register. Printers that are installed as network Point and Print printers or use a PORTPROMPT: port will be bypassed during enumeration. Only printers that are local to the PC running the Connector will be visible to be registered. Configuring and registering printers A printer on the connector does not show up in the connector app If you are still seeing the issue, open a Support case via the Azure Support portal. Check here for any notifications of an outage. If you receive a '500', '503' or '504' error, check to see that you are not experiencing any network issues accessing the Azure portal. For M365 customers, Universal Print is part of the Windows 10 Enterprise license. See Universal Print license assignment for details. Verify that the Admin's user account is assigned a license that contains a Universal Print license.Verify that the Admin's user account is assigned the Global Administrator or the Printer Administrator role in Azure Active Directory. If you receive a '403' error accessing the Universal Print portal, check the following:
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